Communication

Communication technologies are some of the most highly used and abused in organizations. E-mail has been joined by other communication channels such as instant messaging, blogs, and XML syndication (e.g., RSS and Atom). Determining which technologies are appropriate for various scenarios is difficult on its own. But adding to this complexity is the web of supporting infrastructure and overlapping superplatform and best-of-breed products available. Burton Group’s in-depth and pragmatic approach helps technologists get beyond understanding what these technologies are and helps them understand how they can be used to solve business problems and how they should be architected

Real-time communications:

• Instant messaging
• Presence

Asynchronous communications:

• Unified messaging
• Enterprise messaging (e.g., e-mail)
• Coordination: calendaring, contact management
• Blogs
• Feeds (XML syndication)
• Speech
• Social software & expertise management

This topic relates to the Collaboration and Content coverage area - Focused on the complex set of decisions facing IT strategists in order to ensure that collaboration and content solutions gain broad user adoption, are extensible by developers, and leverage common infrastructure services while enabling applications that satisfy business needs.

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